Terms of Use
Last updated on 16 Nov 2025
1. Scope and Parties
1.1 These Terms of Use (“Terms”) govern all use of the fastar.ai platform and related services (“Service”) by customers who are businesses. These Terms apply only if the customer is an entrepreneur (Unternehmer) within the meaning of Section 14 of the German Civil Code (Bürgerliches Gesetzbuch – BGB), or a legal entity under public law, or a special fund under public law.
These Terms do not apply to consumers (Section 13 BGB). In particular, statutory consumer rights (such as withdrawal rights / Widerrufsrecht) do not apply to the Service.
1.2 Until a separate legal entity is incorporated, the Service is operated by:
fastar.ai (in formation), operated by
Mustafa Ozan Özdemir & Mehmet Cem Özdilmac
Alex-Wedding-Str. 3, 10178 Berlin, Germany
Email: info@fastar.ai
(“fastar.ai”, “Provider”, “we”, “us”).
The provider and the customer (“Customer”, “you”) agree that only these Terms shall govern the contract unless otherwise agreed in writing.
1.3 We expressly object to any general terms and conditions of the Customer. Any deviating or supplementary terms of the Customer shall only apply if we expressly confirm them in text form (Section 126b BGB).
2. Services Provided by fastar.ai
2.1 Core Service
We provide a software-based platform that supports teams with geo-related analytics and AI-powered tooling (exact feature description as per our website and/or order documents). The specific features, limits, and pricing models of the Service are described on our website, in documentation, or in an individual order.
2.2 Service Modifications
We may make reasonable changes to the Service (e.g. UI changes, feature improvements, technical upgrades, compliance changes), provided such changes do not remove the core functionality agreed with the Customer. We will inform the Customer in an appropriate manner of any material changes.
2.3 Third-Party Components
The Service may rely on third-party infrastructure, APIs or data sources (e.g. hosting providers, map providers, AI/LLM APIs, analytics tools). We are not responsible for the continuous availability of such external services. If a third-party provider stops offering a necessary component, we will inform you and use reasonable efforts to find an appropriate solution or workaround.
2.4 Availability and Interruptions
We aim to provide a high level of availability but do not warrant that the Service is error-free or uninterrupted at all times. We will use commercially reasonable efforts to remedy any material service disruptions without undue delay.
2.5 No Guaranteed Results
Unless explicitly agreed in writing, we do not guarantee any specific business results, performance improvements, or outcomes from using the Service.
2.6 Early Access / Beta Disclaimer
Parts of the Service may be provided in a beta or early-access state. Features may change, be delayed, or removed at any time. No warranty or service level commitments apply during such phases.
3. Customer Obligations
3.1 The Customer agrees to use the Service only for legitimate business purposes and in compliance with all applicable laws and regulations. The Customer must:
keep login credentials confidential and protect access to the Service,
ensure that all information provided is accurate and up to date,
ensure that any data or content uploaded does not infringe third-party rights or violate laws (e.g. no unlawful, abusive, or non-compliant personal data).
3.2 Prohibited Uses
The Customer shall, in particular, not:
reverse engineer, decompile, disassemble or otherwise attempt to derive source code,
circumvent technical or organizational security measures,
use the Service for unlawful purposes or to process unlawful content,
use the Service in a way that could harm or overload our infrastructure or that of third parties.
3.3 In case of a breach of these obligations, we may, after reasonable consideration and, where feasible, prior notice, temporarily suspend or restrict access to the Service and/or terminate the contract for cause (see Section 7.3).
4. Intellectual Property and Customer Data
4.1 Service IP
All intellectual property rights in the Service (including software, algorithms, models, frontend, backend, documentation, designs, trademarks, and logos) are and remain the exclusive property of fastar.ai and/or its licensors.
We grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during the contract term for the Customer’s internal business purposes, subject to these Terms.
4.2 Customer Data
The Customer retains all rights to any data, content, and materials submitted or uploaded to the Service (“Customer Data”).
By providing Customer Data, the Customer grants us a non-exclusive license to process such data only to the extent necessary to provide and improve the Service and to fulfill contractual obligations. We will handle Customer Data in accordance with applicable data protection law and our Privacy Policy. We will not sell Customer Data or use it for unrelated purposes without consent.
Upon termination, the Customer may request deletion or return (export) of Customer Data, unless we are legally required or permitted to retain certain data.
4.3 Confidentiality
Both parties shall treat non-public information received from the other party as confidential and use it only for the purposes of the contractual relationship, unless disclosure is required by law.
5. Fees & Payment Terms, and Set-off (only relevant once pricing applies)
5.1 Fees
The Customer shall pay the fees for the Service as set out in the applicable order form, pricing page, or individual agreement. All prices are net of VAT, which will be added where applicable under law.
5.2 Invoicing and Payment
Unless otherwise agreed:
fees are invoiced in advance for the chosen billing period (e.g. monthly/annually),
payment is due within 14 days from the invoice date,
payment methods may include bank transfer, credit card, or payment providers (e.g. Stripe).
If the Customer is in delay of payment, we may charge statutory default interest according to Sections 288(2), 286 BGB (currently 9 percentage points above the base rate for B2B transactions) and may, after reminder and grace period, suspend access to the Service until payment is made.
5.3 No Set-off Except for Uncontested Claims
The Customer may only set off our payment claims with counterclaims that are undisputed or have been finally determined by a court of law. The same applies to rights of retention.
6. Newsletter (with Double Opt-In)
If you subscribe to the newsletter, we use your email address to send updates about fastar.ai.
We use a double opt-in process to verify ownership of the email address, as recommended by German DPAs.
Legal basis: Art. 6(1)(a) GDPR (consent)
You may unsubscribe at any time via the link in every email or by contacting: info@fastar.ai
7. Limitation of Liability
7.1 Unlimited Liability
We are liable without limitation for:
damages caused by intent or gross negligence,
injury to life, body, or health,
claims under the German Product Liability Act (Produkthaftungsgesetz),
guarantees expressly designated as such.
7.2 Slight Negligence – Essential Duties
In cases of slight negligence, we are only liable for breach of essential contractual obligations (Kardinalpflichten), i.e. duties whose fulfillment is essential for the proper performance of the contract and on which the Customer may regularly rely.
In such cases, liability is limited to the typical, foreseeable damage.
7.3 Exclusion of Further Liability
We are not liable for slightly negligent breaches of non-essential contractual obligations.
7.4 Liability of Representatives
Any limitations or exclusions of liability also apply to the personal liability of our legal representatives, employees, vicarious agents, and subcontractors.
7.5 Indemnification by Customer
The Customer shall indemnify and hold us harmless from any third-party claims, including reasonable legal fees, arising from the Customer’s unlawful use of the Service or violation of these Terms, to the extent the Customer is responsible for such breach.
8. Term and Termination
8.1 Contract Term
The contract begins when the Customer accepts these Terms (e.g. by registration, signing an order, or first use of a paid plan). The initial term and renewal rules depend on the chosen subscription (e.g. monthly or annual, as stated in the order or plan).
8.2 Ordinary Termination
Unless otherwise agreed in an order:
monthly subscriptions may be terminated at any time with effect at the end of the current billing period,
annual/fixed-term subscriptions may be terminated by giving at least 30 days’ notice prior to the end of the respective term,
contracts with indefinite term may be terminated by either party with 30 days’ notice to the end of a calendar month.
8.3 Termination for Cause
Both parties may terminate the contract for cause (aus wichtigem Grund) in accordance with statutory requirements. Cause for us includes, in particular:
material or repeated breach of these Terms by the Customer,
serious misuse of the Service,
substantial delay in payment,
insolvency of the Customer.
In such cases, we may also immediately suspend access to the Service.
8.4 Effects of Termination
Upon termination:
the Customer’s access will be deactivated,
the Customer should export necessary data before the end of the term,
we may delete remaining Customer Data after a short retention period, unless legal retention duties apply.
Any clauses that by their nature should continue (e.g. IP, confidentiality, liability, governing law) shall remain in force.
9. Governing Law and Jurisdiction
9.1 Governing Law
These Terms and any disputes arising from or in connection with them shall be governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
9.2 Jurisdiction
If the Customer is a merchant (Kaufmann) under the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes shall be Berlin, Germany.
This does not limit the parties’ right to seek interim injunctive relief in any appropriate jurisdiction.
10. Reference Use
We may publicly refer to the Customer as a client for marketing purposes. This includes the right to use the Customer’s name, logo, and general branding in reference lists, on our website, in presentations and in other marketing materials, provided such use is factual and appropriate.
The Customer may object to this use at any time for legitimate reasons; in such case, we will discontinue further use within a reasonable period.
We will not disclose confidential information of the Customer in this context.
11. Changes to these Terms
We may modify these Terms for legitimate reasons (e.g. legal changes, new features, market developments) with effect for the future.
For existing, ongoing contracts, we will notify the Customer of planned changes at least 6 weeks in advance, in text form (e.g. email). The changes shall be deemed accepted if the Customer does not object in text form within the notice period. We will specifically inform the Customer of this consequence in the change notice.
If the Customer objects, both parties may terminate the contract as of the date on which the changes would have taken effect.
11. Final Provisions
11.1 Entire Agreement
These Terms, together with any order forms or written agreements referencing them, constitute the entire agreement regarding the Service. There are no side agreements beyond those explicitly set out in text form.
11.2 Text Form Requirement
Any amendments or additions to this contract must be made at least in text form (e.g. email), unless stricter formal requirements are mandated by law. This also applies to any waiver of this text form requirement.
11.3 Severability
If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions shall remain in force. The invalid provision shall be replaced by a valid one that most closely reflects the original commercial intent. If no such agreement is reached, the relevant statutory provisions apply.
11.4 Contract Language
The binding language of these Terms is English. Any German translation provided is for convenience only; in case of conflict, the English version prevails.
11.5 Contact
For any questions regarding these Terms, please contact:
info@fastar.ai